Shipping policy

Since you’re shipping from China directly to the US but based in Greece, your shipping policy needs to be transparent about the timeline to prevent "where is my order?" emails.

Here is a high-converting, professional Shipping Policy for AeroFrost.

Shipping Policy

At AeroFrost, our goal is to get your order to you as quickly as possible so you can start enjoying a cooler, more comfortable drive. Below you’ll find everything you need to know about our shipping process.

1. Shipping Locations

We currently focus our shipping exclusively on the United States. Note: We are working on expanding our reach to international markets soon.

2. Shipping Costs

  • Standard VIP Shipping (USA): FREE on all orders.

  • Insured Shipping: We provide tracking and insurance on every single order at no extra cost to you.

3. Processing Times

Once your order is placed, it enters our system for processing.

  • Order Processing: 1–3 business days.

  • Tracking Numbers: You will receive a tracking number via email as soon as your order has been dispatched from our fulfillment center.

4. Estimated Delivery Times

Because we ship directly from our specialized fulfillment centers to keep costs low and quality high, please allow the following windows for delivery:

  • United States: 7–14 business days.

Please note: Delivery times are estimates and can occasionally be affected by factors outside our control, such as customs delays or extreme weather.

5. Tracking Your Order

You can track your order every step of the way. Once your tracking number is active, visit our Track Your Order page [LINK TO PAGE] to see the real-time status of your package.

6. Customs, Duties, and Taxes

For orders shipped to the United States, customs duties are typically not applicable for items at this price point. However, AeroFrost is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately at andreasmarangos500@gmail.com if you believe you have provided an incorrect shipping address.

8. Lost or Stolen Packages

AeroFrost is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, AeroFrost will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.